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Specialist insurance for dogs with pre-existing medical conditions

0300000000

Quote Claim

Making A Claim - Call 0800 000 000

 

If you need to make a claim it is important to contact our Claims Team as soon as possible. Not only will they provide reassurance that your dog's illness or ailment will be covered, they will also be able to provide guidance and advice on getting the most suitable treatment. 

 

Our Claims Team deal with thousands of claims every year. It is not essential to have your policy number to hand as they will be able to identify you by your name, address or postcode.  

 

Our Claims Team currently operate extended business hours from 8am until 8pm daily, and from 9am until 5pm on weekends.

 

If you have a query regarding a potential claim which is not covered by the above please contact us by phone or submit a question using the contact form below.

 

 

Renewing Your Policy 0300 000 000

 

All K9 Pet Insurance policies renew annually to ensure there is no break in cover. The only exceptions to this are where your dog's medical risk or age has exceeded our underwriting parameters.

 

We will write to you at least 21 days in advance of your renewal with your new premium. If you do not wish to continue with insurance we ask that you contact us no later than 7 days prior to renewal to avoid payment being taken.

 

Provided you haven't made a claim you may cancel your policy within 14 days of renewal for a full refund.  

 

If you have a query regarding renewal which is not covered by the above please contact us by phone or submit a question using the contact form below.

 

 

 

Amend Your Policy - Call 0300 000 000

 

Please note that any change of address should be notified to K9 Pet Insurance as soon as possible to ensure that renewal documentation is handled appropriately. This can be done using the contact form below.

 

It may be necessary to contact us during the period of insurance for a number of reasons. We have within our website a section of Frequently Asked Questions which may provide the answer but if you are in any doubt please do not hesitate to contact us.

 

You may also find the answers you are looking for within our Policy Summary or Policy Wording.

 

 

Policy Summary

Version 1.01 - for policies issued after 1st January 2020

 

 

Policy Wording

Version 1.01 - for policies issued after 1st January 2020

 

 

 

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